Digital subscription
Aloura Gold is a digital membership that unlocks in-app features. Access is delivered immediately once payment is confirmed and remains active for the paid billing period.
Refund Policy
Aloura Refund and Cancellation Policy
Aloura Gold is a recurring digital subscription. This page explains cancellation, billing periods, and how to request help with a payment.
Cancel anytime
You can cancel Aloura Gold at any time. Cancellation stops future renewals; your Gold access continues until the end of the current paid period and is not renewed after that.
No partial-period refunds
Subscription fees are generally non-refundable, and partial or unused portions of a billing period are not refunded, except where a refund is required by applicable law or by the payment provider’s rules.
Billing errors
If you were charged incorrectly, charged twice, or believe a payment is an error, contact support@aloura.top with your payment details and we will review and correct eligible cases.
How to cancel
Managing your subscription
- For purchases made through Google Play, manage or cancel renewal in your Google Play account under Subscriptions.
- For purchases made through the Aloura website, cancel from your Aloura account settings or by contacting support.
- After cancellation, Gold access remains until the end of the current paid period.
- To request a refund review, email support@aloura.top within 14 days of the charge with your account email and payment reference.
Questions about a payment?
For any refund, cancellation, or billing question, contact support@aloura.top or call +62 21 3811978. Aloura is an independently operated service based in Jakarta, Indonesia.